Paneline The glazier who answers the phone is the one who fits your glass.
Paneline has glazed homes and shopfronts across Western Sydney since 2005. When the glass goes, a qualified glazier picks up day or night, boards up the opening the same day, then makes the replacement glass to measure. No call centre, no stock panel forced to fit, no callout-fee surprise.
Broken glass is one of the few jobs where you cannot wait. A smashed window is an open house overnight. A cracked shopfront is lost trade and an unsafe footpath. So people ring the first "24/7 emergency glazier" they find, and too often that number is a call centre that takes a message and hopes a subcontractor rings back. Meanwhile the opening stays open. And when someone does turn up, the glass is the wrong story again: an off-the-shelf panel forced into an opening it was never cut for, or ordinary float glass where the Standard calls for safety glass. The hazard is now yours.
Daniel Hayes spent twenty years glazing across Western Sydney, the first decade on emergency call-out for a larger firm, watching that run-around play out night after night. He started Paneline in 2005 on a simple rule: the person who answers the 24/7 line should be the glazier who turns up, measures the opening and fits the glass. Sophie Tran runs the made-to-measure side, the shower screens, splashbacks, mirrors and double-glazed units, every job kept to AS 1288 and the lifetime workmanship guarantee.
If we answer at 2am, it is me on the phone, and it is me on your doorstep at first light with the boards.
We cover emergency glass repair and same-day board-up, window and door glass replacement, frameless and semi-frameless shower screens, glass splashbacks, mirrors and wardrobe doors, double-glazed unit replacement, and commercial and shopfront glazing across Western Sydney, with no travel surcharge within 30km of Parramatta.
Four things we will not compromise on.
The itemised page vs the text-message price.
A real glazier answers, not a call centre
Ring us day or night and you speak to the glazier who will do the work. No queue, no message taken by someone who never rings back. The person on the phone is the person on your doorstep with the boards.
Safety glass to AS 1288, never float where it belongs
Where the glass sits in a door, a low window, a full-height side panel or a wet area, the Standard requires Grade A safety glass. We spec toughened or laminated to AS 1288 and name the grade on the invoice. We never quietly fit cheaper float to win a price.
A fixed price per pane, in writing
The glass, the labour and the board-up, priced per pane and locked in writing before we order. No callout fee bolted on after, no "from" price that grows once the job is booked.
Made to measure, never a stock panel forced to fit
We measure the opening on site and cut the glass to fit it. We never jam an off-the-shelf panel into an opening it was not cut for and pack it out with silicone, because that is the one that whistles, leaks or cracks within a season.
When we are the right glazier, and when we are not.
We would rather point you the right way than sell you glass you do not need.
We are the right call for broken glass that needs securing today, for a cracked, foggy or dated pane measured and made to size, for a made-to-measure shower screen, splashback or mirror, and for a shopfront that has to be made safe fast and re-glazed to spec. We are not the right call when the whole frame is rotten or the window no longer opens, that is a window replacement and we will tell you, or when an existing screen just needs re-sealing or a roller adjusted, where we will do the small fix rather than sell you a new one.
Insured, ticketed, and happy to prove it.
Insurance
Public liability to $20M
Certificate of currency available before we start.
Method
Glazed to AS 1288
Australian Standard for glass in buildings.
Guarantee
Lifetime workmanship guarantee
In writing, with exclusions named.
Method
AGWA member
Australian Glass & Window Association
Method
Glazed to AS 1288
Australian Standard for glass in buildings
The licence covers the building work, and the public liability cover protects your property and anyone on site for the length of the job. The bigger thing to check is the glass itself: where it sits in a door, a low window or a wet area, AS 1288 requires Grade A safety glass, and Paneline Glass & Glazing names the grade on every invoice so you can check it. Ask any glazier for the glass grade and their licence before you pay a deposit.
A small crew, not a call centre.
Daniel Hayes
Qualified glazier & owner
Twenty years glazing across Western Sydney, the first decade on emergency call-out for a larger firm. Started Paneline so the person who answers the 24/7 line is the glazier who turns up, measures the opening and fits the glass. Still takes the after-hours calls himself most nights.
“If we answer at 2am, it is me on the phone, and it is me on your doorstep at first light with the boards.”
Sophie Tran
Glazing & shower screen specialist
Runs the made-to-measure side: shower screens, splashbacks, mirrors and double-glazed units, measured on site and cut to fit. Keeps every job to AS 1288 and the install to the lifetime workmanship guarantee.
What happens from first call to walk-through.
Call a real glazier, 24/7
Tell us what is broken and send a photo. A qualified glazier picks up, day or night, and gives you a price for the pane over the phone.
Same-day board-up
We secure and weatherproof the opening today, so the home or shop is safe and dry while the new glass is made to measure.
Measured and made to size
We measure the opening on site and make the glass to fit it, toughened or laminated to AS 1288 where the standard calls for safety glass.
Fitted on a named day
We come back, fit the made-to-measure glass on the day we promised, clean up and take the boards away.
Backed in writing
A lifetime workmanship guarantee on the install, and the glass to Australian Standard, named on the invoice.
Broken glass? Get a real glazier on the phone now.
Tell us what is broken and send a photo. We give you a price, board up the opening the same day, then make the new glass to measure and fit it on a named day.